Terms of Sale

Payment

You may pay for your order using the following cards:

Visa, MasterCard, Delta, Switch, and Solo. All transactions are processed in £ Sterling. We have implemented robust security measures to ensure your card number is encrypted, allowing you to buy with total confidence and minimal risk.

VAT and Import Taxes

Any prices on our website are exclusive of British VAT at the current rate.

Express Delivery

Unless otherwise requested, all DC Flooring products are shipped using a designated postal service. If a delivery attempt is made and no one is available at the address, a card from the courier will be left, and it will be your responsibility to collect it from the courier’s depot.

Delivery

Your order will be processed upon receipt during regular working hours. Provided all items are in stock, delivery to mainland UK will typically take between three and five working days. Should an item be out of stock, you will be notified at the point of order. If there is a further delay, you will be informed by mail or email.

Delivery Delays

During sale periods or unexpectedly busy times, there may be slight delays with delivery. If this is the case, you will be informed at the point of order. You may cancel any item that has not been dispatched by contacting our Customer Service Department by phone or email.

Our 100% Guarantee

Our products are crafted with great care, and significant effort is put into quality control. However, if you wish to return an item for a refund or exchange, please send it back in its original packaging and in saleable condition within ten days of receipt. Please note that postage and packing (P&P) and return postage are direct costs and cannot be refunded. Please obtain proof of postage or send the item via recorded delivery. Unfortunately, we cannot be responsible for any returns that get lost in the post. Full return details are provided on the back of the dispatch note included in your parcel.

Exchanges

Exchange orders will be processed upon receipt, and your replacement item(s) should be with you in about a week. UK customers will not be charged postage and packing on exchanges; however, customers outside the UK will be responsible for these costs.

Refunds

Items returned for a refund will be credited back in the original payment method, typically within 10 days of receipt.

Conditions for Returning Items

At DC Flooring, our priority is your satisfaction. If you are not completely satisfied with your purchase, you may return your goods within 28 days of the purchase date for a full exchange or refund.

Items must be returned in ‘good condition’ with their original packaging and with a valid receipt. All items must be in as-new condition, clean, and unused. We regret that we cannot process a refund if the returned item has been damaged.

Due to the high incidence of fraud, we are unable to offer a refund without proof of purchase.

Returned items must be received within 10 business days once return authorisation has been obtained, with no exceptions. We will credit your card or issue a credit within 30 business days. Please note that you are responsible for all shipping and handling costs when returning items.

DC Flooring Guarantee

At https://dcflooringne.co.uk, we guarantee customer satisfaction with our products. If you are not satisfied with your purchase, please let us know, and we will do everything reasonably possible to resolve the issue.

Colour Reproduction

We have made every effort to ensure that the colour reproduction of images and product descriptions is as accurate as possible. However, slight variations may occur with colour reproduction or text descriptions.

Consequential Loss

DC Flooring shall not be liable for any consequential loss arising from a breach of duty in contract or otherwise. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.

Data Protection

We do not pass on your email address to any other company at any time. If you subscribe to our eNewsletter, you can be assured that your email address will only be used by us to inform you of special offers. Should you wish to unsubscribe, please click the relevant link at the bottom of the newsletter. Unless you have opted out on the order form, we may, from time to time, make our mailing list available to carefully selected companies whose products may be of interest to you.

Copyright and Trademarks

All rights are reserved. Copying, printing, or downloading any material from this site for commercial use is strictly prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendation.